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REFUND AND CANCELLATION POLICY​

 

Last Updated: June 29, 2026

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Thank you for choosing Arcot Ventures. As a provider of customised digital solutions including websites, software, mobile applications, online quiz platforms and related technology services, every project is developed according to the specific requirements of each client. Accordingly, our refund and cancellation policy reflects the customised nature of our services.

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1. Project Cancellation

  • Before Project Commencement

  • A client may request cancellation within 24 hours of making the initial advance payment, provided that project planning, design, development or resource allocation has not commenced.

  • After Project Commencement

  • Once work has begun, clients may request to pause or cancel the project. Cancellation will apply only to future phases or milestones that have not yet been started.

  • Completed work and approved milestones remain payable.

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2. Refund Policy

  • Due to the customised nature of our services, refunds are governed by the following conditions:

  • Payments made for completed design, development, consultation, testing or implementation work are non-refundable.

  • If a project is cancelled before an agreed milestone has commenced, Arcot Ventures may, at its sole discretion, provide a partial or full refund for the unutilised portion of the advance payment.

  • No refunds shall be issued for completed milestones, delivered digital products or services already rendered.


3. Refund Processing

  • Where a refund is approved, it will normally be processed within 5 to 7 working days from the date the refund request is approved.

  • Refunds will be issued to the original payment method used for the transaction. Depending on the payment provider or banking institution, the credited amount may take additional time to appear in the client's account.

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4. Digital Delivery

  • Arcot Ventures provides digital services only.

  • We do not manufacture, sell or ship physical products.

  • Project deliverables including websites, software applications, source code, mobile applications, design files and documentation are delivered electronically through secure cloud platforms, authorised hosting environments, version control repositories or other mutually agreed digital methods.

  • Project delivery schedules are specified in the respective quotation, proposal, invoice or service agreement.

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5. Delays

  • Project timelines may be extended where delays arise due to:

  • Late client approvals.

  • Delay in providing content, credentials or required information.

  • Requests for additional features outside the original project scope.

  • Technical issues involving third-party service providers.

  • Arcot Ventures shall not be held responsible for delays resulting from circumstances beyond our reasonable control.

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6. Changes to Scope

  • Any additional features or changes requested after project approval may require revised timelines and additional charges. Such changes will be communicated and agreed upon before implementation.

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